Andrea Kiener

About Andrea Kiener

Experienced Client Director with a demonstrated history of specializing in relationship building and customer retention. Skilled in Management, Interviewing, Business Process Improvement, and Negotiating. Strong professional with a Bachelor\'s degree focused in Political Science/Pre-Law from Capital University.

Experience

1. Director

   Sheakley

   May 2000 — Present

   Lead account executives, document management, case management and URACAssure quality of customer service with a focus on exceptional customer experienceResponsible for client retention and growthTrack employer statistics to identify areas of focusDevelop employer reportsStrategic planningProject ManagementCreate strategies to encourage employer participation in programs available Develop and implement Open Enrollment/Marketing/Sales PlanOversee adherence to contractual policiesCreate and maintain policies and procedures, with a focus on streamlining work flow for effectiveness and efficienciesDevelop content for marketing materials for current clients, including quarterly newsletters and review blog postingsSheakley UniComp Representative for contract negotiations and Business CouncilCollaborate with IT on development of a new software systemCritical thinker and problem solverCoach with an emphasis on leadership skillsDevelop leadership curriculum and enrichment materialsUnify teams

Education

• Capital University

  Bachelor's degree

  1990 — 1994

Skills

• Interviews
• Workers' Compensation
• Human Resources
• Account Management
• Claim
• Employee Benefits
• Leadership
• Training
• Insurance
• Strategic Planning
• Employee Relations
• Microsoft Office
• Coaching
• Recruiting
• Customer Service
• Benefits Administration
• Customer Relationship Management (Crm)
• Workers Compensation
• Collaborative Leadership
• Management
• Team Building