Andrea Hymer

About Andrea Hymer

High-Impact Payroll and HR Leader with 15+ years of experience transforming payroll operations into fully functioning, scalable departments. Successfully led the sunset of legacy systems and implemented modern payroll solutions, ensuring robust internal controls, compliance across all 50 states, and optimized end-to-end workflows. Proven track record in building high-performing teams and developing the next generation of payroll leaders, driving operational excellence, efficiency, and strategic impact. Recognized for leveraging technology and process improvements to deliver measurable results and support organizational growth.

Experience

1. Payroll Manager North America

   Zumiez

   Mar 2021 — Present · Lynnwood, WA, US

   Payroll Leadership | Strategic Direction | Team DevelopmentAs a seasoned payroll leader, I spearhead the strategic vision, direction, and management of the Payroll organization at Zumiez, supporting over employees across the US, Canada, and Puerto Rico. My oversight spans all facets of payroll operations, including auditing, reporting, accounting, tax compliance, SOX controls, legal adherence, federal/state/local regulations, time management, garnishments, workers\' compensation, and vendor relations. I play a pivotal role in supporting critical company initiatives such as stock programs, benefits administration, and deferred compensation plans.Key Achievements:Enhanced Efficiency: Slashed payroll processing time by 50%(including a 2-day reduction) by implementing structured schedules, clear deadlines, and optimized segregation of duties, enabling the team to prioritize high-impact tasks and elevate customer experience.Team Development: Recruited, coached, and mentored a high-performing payroll team, fostering continuous growth—highlighted by two team members earning their CPP certifications in 2022.Cost Savings: Eliminated $100K in annual overpayments through proactive timekeeping audits.Customer Focus: Developed team SLAs and metrics to ensure accurate, timely, and consistent service delivery, enhancing customer satisfaction.Audit Optimization: Reduced audit preparation time by 90% by leading the creation of automated, comprehensive reporting tools.Compliance & Strategy: Identified taxable fringe benefit compliance risks, collaborating with leadership to improve adherence and refine budgeting processes.Vendor Partnerships: Forged strategic alliances with payroll vendors, driving cost efficiencies and ensuring on-time project delivery.With a passion for operational excellence and team empowerment, I am committed to delivering innovative payroll solutions that align with organizational goals and enhance overall business success.

Education

• University of Washington

  Political Science

Skills

• Kronos
• Bmc Remedy
• Leadership
• Microsoft Excel
• Requirements Gathering
• Vendor Management
• Call Center
• Sap
• Change Management
• Project Management
• Lean Six Sigma
• Adp Payroll
• Troubleshooting
• Management
• Team Building
• Peoplesoft
• Human Resources
• Call Centers
• Siebel
• Six Sigma
• Business Analysis
• Integration
• Customer Experience
• Customer Service
• Software Documentation
• Sdlc
• Nucleus
• Onenote
• Business Process Improvement
• Requirements Analysis
• Teamwork
• Process Improvement
• Zendesk
• Employee Benefits
• Program Management
• Business Process
• Microsoft Office
• System Administration
• Visio
• Telecommunications