Andrea Huayamave

Experience

1. Quality Assurance Inside Sales

   Forécreu

   Nov 2021 — Present · Chicago, IL, US

   A family company who designs, produces, and markets perforated bars in special steels, stainless and titanium’s for the manufacture of oil circulating cutting tools, orthopedic instruments and implants. World leader in central hole bars and multi hole bars. Certified in ISO 13485 & 9001:2015 Our values are: Innovation, diversification: we are attentive to the market Team spirit: collaborative work is essential in the manufacture of our products Responsibility: the involvement of all staff contributes to the success of the company Customer satisfaction: we are committed to meeting the expectations of our customers by offering know-how recognized worldwide Quality: we carry out rigorous checks to detect any anomaly • Update quality documentation including Quality Manual, SOPs, Wis, forms, etc. • Implement & maintain the record management process, including creation, approval, review, archiving, disposal, and storage of documents • Coordinate training efforts with Human Resources to promote and educate employees on document practices as they pertain to ISO regulation • Coordinate and manage incoming complaints including administrative support and complaint investigation to find solutions for the complaint • Initiate, review, and close Corrective Actions • Conduct internal audits and provide reports against ISO standards and regulatory compliance • Track and report on KPIs during Management review Meetings • Complete Supplier Surveys and/or Questionnaires within scope of quality responsibility • Participate in on-going training/education related to ISO regulation or quality to enhance the quality function of the company • Process customers requests for quotes, purchase orders, and invoices • Communicate with customers to understand needs/requirements and answer questions • Support QRM activities to achieve company goals • Run reports as required and communicate with parent company

Education

• Harper College

  CADC, Substance Abuse/Addiction Counseling

  2014 — 2016