Andrea Griffith

About Andrea Griffith

Summary AG Communications has been working in the telecommunication industry for over 20 years, employing a customer-centric approach. We believe that by focusing on our clients’ needs, we foster sustainable, mutually beneficial relationships with the people we serve. At AG Communications, our goal is to provide the right solutions for each of our clients in order to help them make the best decisions for their unique businesses. We work with businesses of all sizes on local, national & international scales, and look forward to working with you! Specialties: ·Consulting and application solutions for local, national and international mid-to-large enterprise businesses. ·Quick to build business relationships and solutions while serving as a trusted liaison for all business communications-Partner with phone and cable carriers across a nationwide footprint that will provide a complete and objective solution for my clients including: o Hosted and Managed Phone Systems (Polycom/Allworx) o Voice (T1, SIP, PRI, etc.) o Internet Services (Fiber, Ethernet, T1, Cable, UVerse) o MPLS Networks o Data Center/Cloud Services

Experience

1. Communications Consultant

   Ag Communications

   Apr 2009 — Present · Knoxville, TN, US

   Business to Business Sales exceeding quota goals•Assist in the design, configuration, installation, maintenance, security, environmental requirements and management of the network and voice infrastructure•Provide installation and end-user support for all Voice over IP telephone services•Assist in the negotiation and management of long distance, VTC (video teleconference) telecommunication and WAN service contracts and pricing agreements•Review critical infrastructure network and communication channels and systems for proper redundancies and business continuity•Maintain accurate telecommunications documentation including numbering plans, trunking, call routing•Assist in the design development and deployment of security infrastructure components including VPN, Webmail, Firewalls, Internet monitoring and SMTP filtering.

Education

• Loyalsock

  Business

  1986 — 1988

Skills

• Fiber
• Account Management
• Hosted Voip
• Optical Fiber
• Crm
• Ip Pbx
• Customer Satisfaction
• Disaster Recovery
• Voice & Data Convergence
• Data Center
• T1
• Pri
• Telephony
• Fiber Optics
• Internet Services
• Frame Relay
• Colocation
• Sales
• Broadband
• Mpls
• Long Distance
• Telecommunication Services
• Sip
• Network Design
• Cloud Computing
• Call Centers
• Hosted Services
• Consultative Selling
• Sip Trunking
• Customer Retention
• Selling
• Unified Communications
• Wireless
• Solution Selling
• Dsl
• Voip
• Carriers
• Co-Location
• Tdm
• Direct Sales