Andréa Griffin

About Andréa Griffin

I\'m a dynamic \"Jane of All Trades\" with a diverse set of skills including: customer relationship management & sales, SaaS & startup experience, strategy, and people leadership skills. CORE SKILLSLeadership: Led teams of Managers to meet company revenue & retention goals by setting weekly KPI’s, creating trainings, and improving interdepartmental efficiencies. Served as Executive Board member for a legal publication to determine direction, select content, and manage junior editors.Customer Engagement & Sales Increased sales and built business relationships through consultative growth strategies, enhancing customer experience, identifying pain points, and understanding customers’ corporate structure and culture. Designed and implemented customer onboarding trainings and materials to showcase SaaS tech platforms and provide online product demos to expand platform use, improve product adoption, and collect customer feedback. Served as a customer-facing consultant to lead a group of remote analysts and technical consultants on E-commerce and database management projects.Critical Thinking: Crafted project process plans for analysts and technical consultants to carry out E-commerce projects based on data. Redesigned and restructured the Chilean Ministry of Education’s orientation for the 100 member Volunteer Teacher program. Designed process flows for complex info-gathering projects holding 1.5 million+ data points. Composed opinion writing after gathering and compiling legal research.Project Management: With Six Sigma and Lean Process Improvement training, optimized patient flow and efficiency by implementing changes to the Hospital Bed Aggregation Program. Administered and maintained the first department-wide electronic peer review program for 1,200 staff nurses.Successfully orchestrated symposiums as Symposium Editor for a legal journal by soliciting authors and speakers, directed support staff, and creating trusting relationships with event collaboratorsCross-cultural and Multilingual Communication: Effectively communicated, in both Spanish and English, complex legal ideas and advice to clients with outstanding oral and visual presentations. Taught Executive level clients E-commerce principles and database management software tools and techniques through in-person and remote workshops. Collaborated with international team to successfully coordinate city-wide academic events in Chile.

Experience

1. Senior Customer Success Manager, Latam & Enterprise

   HackerOne

   Jan 2025 — Present

   As a Senior Customer Success Manager at HackerOne, I partner with Enterprise clients across the United States and Latin America to help them build, scale, and optimize proactive security programs. I work closely with customers to ensure they realize long-term value from the HackerOne platform, acting as a strategic advisor and trusted advocate as they navigate vulnerability disclosure, bug bounty, and offensive security initiatives. In a fast-moving security landscape, my focus is on aligning platform capabilities with business and security goals to drive adoption, impact, and measurable outcomes.

Education

• American University Washington College of Law in Washington DC

  JD

• Loyola University Chicago

  Bachelor of Business Administration (BBA)