Andrea Flathers

About Andrea Flathers

My experience has taught me that there are three principles which equate to happiness and success in the workplace….appreciate People, over-Communicate and provide Rockstar Leadership. People Matter Most! At the intersection of People, Process and Technology, lives knowledge, intelligence, and success. You can’t achieve those outcomes if you fail to realize that People Matter Most! Communication is key, it means everything. Transparency builds trust, the sharing of information ensures teams are in sync and focused on the same goals. It sets the foundation of what strong and meaningful relationships are built on. The power that excellent communication can yield is phenomenal. Great Leadership can launch organizations to the Moon and back. Poor Leadership will result in failure to launch at all. Leadership is an honor, a gift, and a huge reward. It’s everything to do with the successes of your team, their accomplishments, and achievements and little to do about “you”. It’s about making a difference and reminding others what they’re capable of when they can no longer see it. I have had the pleasure leading various client services organizations while implementing strategies and programs geared towards the success of our customers. Much of my time has been spent with innovative cloud software companies whose products provide game-changing solutions to the Life Sciences industry. My experience has spanned from working with Sponsors, CRO’s, and ARO’s, to SMB and Enterprise Customers, across all phases of clinical trials. I’ve directed cross functional teams, applying various delivery methodologies, and implemented key process improvements. I’ve had the unique experience of building client services organizations in true start-up fashion to working with established companies that have spanned generations. Delivering with a focus on operational excellence and establishing long-lasting relationships are paramount to the definition of success. That achievement coupled with the values of trust and integrity continue to propel me forward across the industry and are at the backbone of everything I set out to accomplish. As a recent patient and cancer warrior, I am now more than ever a champion for clinical research and continue to be inspired by the possibilities for innovation. Strengths & competencies: Cross-functional team leadership Effective communicator P&L responsibility Contract negotiations Customer Success Professional Services & Consulting delivery Customer Support

Experience

1. Vice President of Client Services

   OpenClinica

   Aug 2023 — Present

   Responsible for the continued growth and expansion of the Client Services suite and related programs. Dedicated to employee investment programs, skill development and advancement. Partners with Product and Engineering to provide strategic input towards the product roadmap and long-term vision. Collaborates with Sales and Marketing to strengthen our presence in the industry and drive targeted campaigns. Hyper focused on executive relationship development and partnership expansion opportunities. Effectively communicates complex concepts to varied audiences both internal and external.