Andrea Everett
Senior Client Success Manager @SourceDay
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WORK HISTORY
Senior Client Success Manager @SourceDay
Austin, TX, US
Manage and grow strategic customer relationships, serving as a trusted advisor to drive adoption, retention, and long-term value.Partner with procurement, supply chain, and operations leaders to optimize supplier collaboration and improve on-time delivery performance through SourceDay’s platform.Lead onboarding and implementation efforts, ensuring seamless customer adoption and measurable time-to-value.Proactively identify risks and opportunities within accounts, driving account health, expansion, and renewal success.Collaborate cross-functionally with Product, Sales, and Support to advocate for customer needs and influence product enhancements.Deliver data-driven insights and best practices to help customers streamline processes, reduce inefficiencies, and strengthen supplier relationships.Own executive-level communication, including business reviews and strategic planning sessions.
EDUCATION
ITESM University Mazatlan MX
Study Abroad, Spanish Language and Culture
The University of Texas at Austin
BS, Corporate Communication
SKILLS
ABOUT ANDREA EVERETT
As a seasoned Customer Success Manager with a passion for building meaningful client relationships, I specialize in driving customer engagement, retention, and long-term value in fast-paced SaaS environments. Over the years, I’ve had the opportunity to partner with a wide range of clients, from startups to enterprise organizations, guiding them through onboarding, adoption, and growth while aligning product capabilities with business goals. I take pride in being a proactive problem-solver, a trusted advisor, and a strategic collaborator who ensures customers not only achieve success but become enthusiastic advocates.What sets me apart is my ability to blend empathy with data-driven strategy - translating customer feedback into actionable insights that support product evolution and customer satisfaction. I thrive in cross-functional teams and enjoy collaborating with sales, product, and support to deliver seamless customer experiences. I\'m passionate about working with mission-driven companies and contributing to cultures where customer-centricity is not just a goal, but a core value.
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