Andrea Everett

About Andrea Everett

As a seasoned Customer Success Manager with a passion for building meaningful client relationships, I specialize in driving customer engagement, retention, and long-term value in fast-paced SaaS environments. Over the years, I’ve had the opportunity to partner with a wide range of clients, from startups to enterprise organizations, guiding them through onboarding, adoption, and growth while aligning product capabilities with business goals. I take pride in being a proactive problem-solver, a trusted advisor, and a strategic collaborator who ensures customers not only achieve success but become enthusiastic advocates.What sets me apart is my ability to blend empathy with data-driven strategy - translating customer feedback into actionable insights that support product evolution and customer satisfaction. I thrive in cross-functional teams and enjoy collaborating with sales, product, and support to deliver seamless customer experiences. I\'m passionate about working with mission-driven companies and contributing to cultures where customer-centricity is not just a goal, but a core value.

Experience

1. Senior Client Success Manager

   SourceDay

   Apr 2026 — Present · Austin, TX, US

   Manage and grow strategic customer relationships, serving as a trusted advisor to drive adoption, retention, and long-term value.Partner with procurement, supply chain, and operations leaders to optimize supplier collaboration and improve on-time delivery performance through SourceDay’s platform.Lead onboarding and implementation efforts, ensuring seamless customer adoption and measurable time-to-value.Proactively identify risks and opportunities within accounts, driving account health, expansion, and renewal success.Collaborate cross-functionally with Product, Sales, and Support to advocate for customer needs and influence product enhancements.Deliver data-driven insights and best practices to help customers streamline processes, reduce inefficiencies, and strengthen supplier relationships.Own executive-level communication, including business reviews and strategic planning sessions.

Education

• ITESM University Mazatlan MX

  Study Abroad, Spanish Language and Culture

• The University of Texas at Austin

  BS, Corporate Communication

Skills

• Direct Sales
• Account Management
• Security
• Enterprise Software
• Saas
• Solution Selling
• Process Improvement
• Management
• Channel Partners
• Data Center
• Salesforce.com
• Sales
• Cloud Computing
• Managed Services
• Customer Relationship Management (Crm)
• Sales Operations
• Professional Services
• Business Process Improvement
• Crm