Andrea Dykes
Director of Client Management at BroadPath
- Role
- Director of Client Management at Broadpath
- Location
- Fayetteville, AR, US
- LinkedIn followers
- 500 followers
About Andrea Dykes
Over 25 years of experience in operations and client management across diverse business functions, including claims processing, field sales and telesales, member and provider services, appeals and grievances, credentialing, and enrollment. Served as the primary point of accountability for client relationships, overseeing performance metrics and service levels while coordinating with project leads, supervisors, trainers, and quality assurance analysts.
Experience
Director of Client Management
Jan 2022 — Present
Education
Yuba College
General Studies
1998 — 2000
Kaplan University
Forensic Science and Technology
2009 — 2010
Skills
- Medicare Prescription Drug Plans
- Mcs
- Insurance
- Cms-855 I
- Call Centers
- Healthcare
- Pecos
- Provider Relations
- Cms-588
- Microsoft Office
- Supervising
- Team Building
- Icd-9
- Cms-855 B
- Multi Tasking
- Cms-855 R
- Medicare Part D
- Outlook
- Cms-460
- Provider Enrollment
- Hipaa
- Medicare Advantage
- Customer Service
- Data Entry
- Organization
- Troubleshooting
- Employee Training
- Credentialing
- Cms-855 a
- Cms-1500
- Community Outreach
- Health Insurance
- Committed to Professionalism
- Medicare
- Phone Screening
- Team Leadership
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