Andrea Clark
Customer-obsessed leader focused on strategies and designs of experiences for a variety of audiences that drive valuable connections with companies. Complex problem solving to create high value business outcomes.
- Role
- Group Leader Product Experience Design at Kroger Technology & Digital
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Andrea Clark
Proven leader in all facets customer experience and marketing strategy with specialized knowledge in data-driven solutions, multi-channel relationship development, and driving business results for both B2B and B2C. Experienced in full range of customer, business, marketing strategies and solutions, including market & audience research; customer experience; product ideation and ownership; branding; digital strategy, voice of customer measures, data science analysis; value-driven relationships, and sales enablement. Enterprise leader for CX transformation strategies across multiple lines of business, business strategy, marketing strategy, product and innovation strategies, and internal customer-obsessed culture.
Experience
Group Leader Product Experience Design
Apr 2022 — Present · US
Lead Product Design organization as part of overall Product Experience organization for large grocery and retail business for several supply chain functions including Warehouse, Transportation, Manufacturing, Maintenance, Inventory, Replenishment and Supply Chain optimizations. In addition, leader of Product Design teams for Accounting & Finance, Supplier & Sourcing, and Retail Sales. Product Design is a blend of strategic vision, value propositions for people as well as company, research and prioritization planning, complex problem solving, technology design in partnership with tech teams, user interface design, large ERP and custom built solutions, and measurement of user behaviors and business impact. As the leader of these teams, I work closely with senior business leaders and digital and technology leads to help guide the vision, technology solutions, and combined change needed to implement modernizations, optimizations, decision-support and predictive models. Deliverables often include vision mapping, strategy definition, leadership communications, discovery plans and insights, experience priorities, user journeys, personas, cross-functional solution designs, resource planning, practice development, and measurement and OKR planning.\'
Education
University of Cincinnati
B.S., Communications
1981 — 1986
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