Andrea Ciciarelli
Cross-Industry Leader | Customer Experience, Strategic Operations & Business Growth
- Role
- Retirement Plan Account Manager at Equitable
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Andrea Ciciarelli
I help franchise owners turn their vision into thriving businesses. With more than…
Experience
Retirement Plan Account Manager
Apr 2025 — Present · US
Provide front-line support for retirement plan participants, handling high-volume inbound inquiries with accuracy, empathy, and compliance to ensure an excellent client experience- Guide participants through plan features including contributions, loans, distributions, rollovers, vesting schedules, and RMDs, ensuring clear understanding of complex regulations- Collaborate with teammates and escalate when necessary to resolve complex issues quickly, reducing participant stress and strengthening trust in the Equitable brand- Maintain strong quality assurance scores and client satisfaction ratings, consistently meeting or exceeding team benchmarks- Recognized for strong problem-solving and professionalism, with a goal of progressing to Gold/Platinum team by delivering measurable client impact and operational excellence.
Education
John C Birdlebough High School
High School Diploma
Syracuse University
Bachelor of Science - BS
2010 — 2014
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