Andrea Chiavenna
Customer Satisfaction Associate Manager @Sisal
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WORK HISTORY
Customer Satisfaction Associate Manager @Sisal
EDUCATION
Università degli Studi di Milano
Laurea Magistrale in Economia e Finanza Internazionale
24ORE Business School
Master in Luxury Brand Management
Università degli Studi di Milano
Laurea in Economia Europea
SKILLS
ABOUT ANDREA CHIAVENNA
A marketing professional with over 12 years of experience in international and dynamic companies, specializing in Customer Experience and Engagement, Service Design, and Project Management. Proven track record in optimizing customer journeys and increasing customer satisfaction rates both in digital channel than in Retail network, identifying customers needs and areas of improvement, and leading the delivery of new projects and services. Strong communication skills and data driven, proficient in implementing B2B and B2C customer-centric solutions and process improvements and analyzing customer feedback data to drive strategic decision-making, led and managed a team over the past 10 years.
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