Andrea Boutelle Doyle

About Andrea Boutelle Doyle

Empathetic Customer Success leader with over 15 years of experience in client…

Experience

1. Lead Customer Success Manager - North America

   Forecast

   Apr 2022 — Present

   Reports directly into Chief Customer Officer-Launched, developed & led Customer Success for the North America book of business (80+ customers)-Manages and advises global team members across all functions of the CS business-Responsible for over 2M ARR and involvement with upsell and cross sell of existing customers-High collaboration with product development team for product improvements and regular customer communication-Works directly with C-Suite to lead company-wide initiatives for scale and continuous improvement - including an improved customer data migration offering, creating a N. American Customer community-Working closely with Global Support Team to ensure a successful customer experience, and help to maintain a 96% CSAT-Ensuring a consistently healthy customer score across the N American customer base-Contributes to customer collateral, training materials and certification courses

Education

• Bentley University

  BS, Marketing, IT

  2001 — 2005

Skills

• Advertising
• Website Development
• Microsoft Office
• Ppc
• Digital Strategy
• Social Networking
• Brand Awareness
• Social Media Measurement
• Analytics
• Public Relations
• Wordpress
• Google Adwords
• Competitive Analysis
• Web Project Management
• Broadcast
• Market Research
• Direct Marketing
• Media Buying
• Copywriting
• Adobe Creative Suite
• Web Design
• Affiliate Marketing
• Digital Marketing
• Sem
• Web Marketing
• Crm
• Project Management
• Marketing
• Brand Management
• Content Strategy
• Marketing Strategy
• Information Architecture
• Google Analytics
• Media Planning
• Content Management
• Mobile Marketing
• Cms
• Team Leadership
• Strategy
• Press Releases