Andrea Belmont

About Andrea Belmont

Leads effective end-to-end project/program management for high-level internal initiatives; Proven proficiency in solution organization and accurate project tracking- Leads strategic contract penalty discussions to account for Operations quality/delivery excellence- Knowledgeable and familiar with many CPG companies and retailers- Amazing client rapport and deep understanding of client needs- Able to analyze both base and complex business issues and create innovative solutions and recommendations- Direct and timely communication between all business levels- Highly proficient in MS Office Suite, Salesforce, Nielsen Answers (AOD), SmartSheet, as well as other client management systems and product research tools- End to end program management of strategic company initiatives that drive growth and transformation

Experience

1. Operations Portfolio Leader - Manufacturer

   NielsenIQ

   Mar 2019 — Present · Chicago, IL, US

   Portfolio Leader for Food and Nutrition vertical, supporting manufacturing data inquiry escalations and client renewals, strategic joint business planning, and Operational excellence across client deliverables- Leads Operational Wellness tracking for manufacturing clients; includes wellness perceptions captured against key product deliverables in the areas of quality, technology, and delivery- US Operations leader for global database stand-ups and processes- Escalation point for Operational quality, delivery and coverage issues; reacts quickly and efficiently to solve issues and communicate to appropriate teams- Leads a team of Operations Delivery Leaders who support Custom database clients:1.) Database governance/overseers of ongoing maintenance requests2.) Act as the Operations communication/connection hub to support internal client teams/clients, 3.) Accountable for monthly client wellness plans and path to green initiatives4.) Accountable for collaboration with database managers to ensure proper item placement, characteristic/hierarchy maintenance and coding5.) Acts as the gateway to Operations to get all Ops requests to the correct owners- Manages the syndicated support team (clients who do not have custom databases) who handle BAU platform change requests, Operational process documentation, market release support/communications and syndicated wellness tracking- Create client/client support friendly communications for quality escapes and other such issues that impact manufacturing clients on a broad scale- Support escalated client quality conversations, including facilitating a plan to get the client back to a \"green\" state, creating from-to quality presentations and leading discussions directly with the client on NIQ satisfaction and action plans for areas that need improvement- Support client RFP contract SLA approvals/language creation and RFP content creation specific to Operations

Education

• University of Iowa

  Bachelor's

  2001 — 2005

Skills

• Marketing
• Strategy
• Nielsen
• Customer Insight
• Project Management
• Account Management
• Shopper Marketing
• Retail
• Direct Marketing
• Fmcg
• Market Research
• Integrated Marketing
• Marketing Research
• Management
• Crm
• Consumer Products
• Marketing Strategy