Andrea Atkinson
Contact Center Manager @The Rrg Group
Salford, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2020 — Present
Contact Center Manager @The Rrg Group
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SKILLS
Team BuildingManagementInternational RelationsCustomer RetentionCoachingCustomer ServiceCall CentersBusiness DevelopmentMulti-Cultural Team LeadershipCall CenterLeadershipSocial NetworkingContact CentersPerformance ManagementCrmOutsourcing ManagementCustomer SatisfactionTrainingNew Business DevelopmentTeam ManagementSalesTraining DeliverySales ManagementTeam LeadershipAccount ManagementChange ManagementOutsourcingOperations ManagementService DeliveryNegotiationAutomotiveSocial MediaStrategyCustomer ExperienceEmployee EngagementWorkforce ManagementKey Account ManagementTransformational Outsourcing
ABOUT ANDREA ATKINSON
Shaping the future of Contact Centre operations with experience in Voice, Email, Web/Live Chat and Social Media. Delivering outstanding customer service whilst exceeding key operational targets.Excellent leadership skills, engaging people to achieve and exceed goals.Passionate and committed with a proven track record of driving forward strategic transformational change. Ability to build relationships quickly at all levels, effectively communicating with a range of stakeholders.
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