Andrea Amero
Director, Performance Improvement @Scotiabank
Toronto, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Oct 2020 — Present
Director, Performance Improvement @Scotiabank
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EDUCATION
2015 — 2015
GIA (Gemological Institute of America)
Diamond Essentials
N/A
Western University
Bachelor of Arts (BA), Psychology
2017 — 2017
Scotiabank
Lean Six Sigma Green Belt
SKILLS
Program ManagementTeam BuildingManagementPerformance ManagementCrmEmployee TrainingStrategic PlanningManagement of Creative TeamsPublic SpeakingEmployee EngagementWorkforce ManagementTelecommunicationsNeeds AnalysisStrategyPersonal DevelopmentTime ManagementSystem AdministrationLeadershipCoachingTeam ManagementCall CentersProject ManagementCross-Functional Team LeadershipMarketing StrategyTraining DeliveryCall CenterCustomer RetentionCustomer ServiceTeam LeadershipGlobal Cross-Functional Team LeadershipCustomer ExperienceLeadership DevelopmentCustomer SatisfactionTrainingRecruitingChange Management
ABOUT ANDREA AMERO
Experienced Customer Experience and Learning Development Manager. Skilled in Training, Employee Development, Coaching, Retail, Sales, Customer Relationship Management (CRM), and Team Building.
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