Andrea Agazzoni
Senior Software Engineer @Pat - Gruppo Zucchetti
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WORK HISTORY
Senior Software Engineer @Pat - Gruppo Zucchetti
Montebelluna, IT
The company develops software solutions for private enterprises, with extensive experience in the industry.It specializes in automating business workflows, managing support tickets, and enhancing customer interaction through chatbots that assist users in resolving issues. Its application offerings include IT service management, business process automation, CRM, lead management. All of its software is customer-centric, helping companies quickly achieve their goals in customer acquisition and engagement, reducing costs.I worked in the Customer Experience team developing and maintaining customer engagement software.My main activities include:* Developing software for analyzing the client\'s internal knowledge base, both on the backend and frontend (Spring Boot, Angular)* Designing user interaction flows for chatbots across various clients (automtic, multi channel)* Refactoring and porting legacy software* Collaborating with the AI team to integrate and provide data for analysisAt Pat, the main challenges include developing new applications from scratch, mostly independently; deepening my understanding of the frameworks used to stay up to date with the latest versions; and learning new concepts related to AI, as well as the orchestration and management of containers using Kubernetes.
EDUCATION
Forema
Master's degree
Università degli Studi di Padova
86/110
SKILLS
ABOUT ANDREA AGAZZONI
Sono sviluppatore di applicazioni web in ambito IoT, in particolare per quanto riguarda l’internet of cars, progetto e sviluppo un’applicazione di fleet management che fornisce servizi per il mantenimento, l’efficientamento e la sicurezza di grandi flotte di auto curandone dal punto di visa tecnologico aspetti come scalabilità, efficienza, affidabilità. Inoltre mi occupo di sviluppare un applicativo per il miglioramento dei processi aziendali, interfacciandomi con diversi reparti interni all’azienda come operations, amministrazione o commerciale. Lavoro ogni giorno in team ed abbraccio le metodologie agili per lo sviluppo e il coordinamento con il Product Owner di riferimento.
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