Andrea Adam
Senior Portfolio Manager at American Express
- Role
- Senior Portfolio Manager at American Express
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Andrea Adam
Hard working individual, who is well organized and thoughtful. Has excellent leadership…
Experience
Senior Portfolio Manager
Mar 2020 — Present · US
Managed & Responsible: for leading and introducing a newly formed Global Collaborative Based Operational Solution / Framework, thrust within the Engineering Technology vertical of American Express. The “INTELLIGENT SWARMING” solution yielded: Eliminating “Ticket Bouncing”, “Ticket Escalation” and streamlined an Analytic focus / leverage on the “Value Realization” of external operational Customer Experience success.
Education
University of Pennsylvania - The Wharton School
Gamification
2013 — 2014
California State University, Fresno
Bachelor's degree, (B.S), Health Science, Cum Laude
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