Andre Zacharias
Global Operations Senior Director @GE HealthCare
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WORK HISTORY
Global Operations Senior Director @GE HealthCare
Milwaukee, WI, US
As Senior Operations Director at GE HealthCare, I lead global operations across key service pillars including Preventive Maintenance, Corrective Repair, Field Quality, Field Operations, Service Centers and Process Automation. I manage five director-level teams dedicated to optimizing service execution, enhancing field tools, and implementing automation to drive operational efficiency and improve customer outcomes across multiple regions.Strategic Leadership & Operational Excellence-Spearhead initiatives that align operational strategies with business goals, driving efficiency and customer satisfaction through continuous process improvements-Collaborate with C-suite and regional leadership to ensure alignment across global teams and operational priorities, focusing on risk reduction and seamless service execution.Service Operations Transformation-Lead cross-functional teams focused on optimizing preventive maintenance tools, inventory readiness, and field service execution, ensuring compliance and performance across regions-Implement data-driven strategies and Lean methodologies to enhance inventory management, service delivery, and operational performance.Advanced Analytics & Automation-Drive adoption of digital tools and automation (RPA, Power Automate, smart alerts) to simplify operations, reduce manual processes, and enable real-time issue resolution-Leverage advanced analytics and predictive models to optimize service readiness, customer segmentation, and performance metrics, enhancing decision-making at all levels.Global Collaboration & Stakeholder Engagement-Mentor and guide global teams, fostering a culture of data literacy and operational excellence-Partner closely with functional leaders in technology, operations, and customer service to deliver innovative solutions and drive strategic outcomes across GE HealthCare\'s global services.
EDUCATION
USP - Universidade de São Paulo
Master of Business Administration - MBA, Data Science & Analytics
USP - Universidade de São Paulo
Chemical Engineering
ABOUT ANDRE ZACHARIAS
As Senior Operations Director at GE HealthCare, I lead global initiatives across Preventive Maintenance, Field Quality, Field Operations, and Process Automation. I manage four director-level teams focused on optimizing service execution, inventory management, and automation to drive operational efficiency and improve customer outcomes worldwide.With a strong background in advanced analytics and data science, I apply data-driven insights and predictive models to enhance operations and reduce risk. Leveraging digital tools and automation, I enable continuous improvement and strategic decision-making across the organization.By working closely with C-suite executives and cross-functional teams, I align operational strategies with business goals, driving performance, fostering innovation, and enhancing customer satisfaction. I’m dedicated to using data and technology to lead transformative change and ensure GE HealthCare remains a leader in global healthcare services.
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