Andre Willis

About Andre Willis

I am an experienced and results-driven leader with a strong background in customer success, employee relations, and organizational development. Adept at recruiting, mentoring, and developing talent while fostering a positive workplace culture. Proven ability to drive organizational success through strategic HR practices and exceptional communication skills. Seeking to leverage my HR expertise to contribute to a dynamic team and support organizational goals.My professional purpose is to create and maintain a positive, productive, and legally compliant work environment where employees feel valued and engaged, leading to the overall success of the organization.I actively participate in Pickleball, football, kickball, basketball, and fishing to enjoy my personal time. Ensuring I practice what I preach about work life balance is why I encourage everyone to have their vice to not only get a breath from work, but to enjoy the balance that work creates.

Experience

1. Membership Concierge Leader

   Life Time Inc.

   Jun 2023 — Present

   Hires, manages, supports, develops, coaches, and mentors a team of professionals to be successful based on brand and performance expectations. Includes disciplinary and termination actions as needed-Achieves or exceeds membership acquisition and retention goals and KPIs through strategic business planning and execution-Meets department financial expense expectations through payroll management and effective scheduling of the Concierge Team-Strategically drives an experience driven department culture, utilizing insights from member/guest feedback provided through social media, surveys, and interactions to identify opportunities and capitalize on successes-Manages compliance within Life Time policies, procedures and processes-Liaise with external customers and internal departments to provide actionable data to ensure that the team is meeting customer expectations-Address problems with accounting, billing, and service delivery to maintain and enhance client satisfaction-Deliver engaging and polished presentations to build connections with potential customers, distinguish business from competitors, and ensure our current issues are being resolved-Secure high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities-Facilitate client satisfaction and renewed customer relations to drive growth-Manage onboarding, retention, and renewal processSkillfully handles complex member/guest engagements and leads by example through active participation in the join, service and save experience.

Education

• Winston-Salem State University

  Bachelor of Science - BS, Criminal Justice/Safety Studies