Andre Tusant
MCSE | I demolish technology obstacles for my colleagues with empathy, grace, and patience. I leave them encouraged to face their obstacles.
- Role
- IT End-user Services Sr Specialist at CROSSMARK
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Andre Tusant
Seasoned Desktop Support Professional with current working experience in secure networking in both retail application and business use case. I enjoy applying these skills and knowledge for both internal and external customers. I am a strong individual contributor but also work well as a strong team player.
Experience
IT End-user Services Sr Specialist
Apr 2019 — Present · Plano, TX, US
As Global Administrator, responsible for supporting internal and remote workers, including executive leadership, in all Microsoft Management Consoles; Azure AD, M365 Admin Center, On-Prem AD, Exchange and Teams, SharePoint, OneDrive. Perform migration of entire enterprise user base from Win 8.1 and on prem office 2013 to Win10 and M365. Integral Member on Project Team responsible for laptop refresh of all employees by providing technical guidance and the face of the company in all training on new device equipment. Guided project teams on Skype for Business to Teams migration and provide end user training in the Teams Application. Provided technical guidance on project team responsible for Box to SharePoint and OneDrive Data. Migration and provided Teams Live training to user-base in implementation of these tools. Administrator of OKTA Single Sign-On administration tools. Provisioned all facets of Microsoft Licensing and other various tools including Bomgar, Atlassian, SAP SuccessFactors, Proofpoint, as OKTA Administrator. Design and implement SharePoint sites for Divisions, Teams and individual needs within Crossmarks Tenant and empower owners to manage permissions and external sharing with Clients. Manage external collaboration settings with External Clients in Azure and bulk invites to external guest users. Create new user accounts in Bomgar Admin tool and provide user and password resets. Hardware troubleshooting from screen repair to wireless cards to HDDs. Responsible for computer diagnostics for break fix or reimaging solution. Utilize Bios updates and driver updates to resolve user issues in ticketing System. Provide Data Backup for users experiencing the replacement process of their laptops in Box Cloud storage solution and then in OneDrive. Troubleshoot all network printer issues and work with Network Admin team to resolve issues related to network outages. Much More. Ask for copy of Resume
Education
Mycomputercareer.com
Certifications, Information Technology
2012 — 2013
Brookhaven Community College
English, Algebra, Computers, Music
1998 — 1998
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