Andre Stace

Enterprise Customer Success Manager, Europe @Verizon Connect

Reading, GB

Responsibilities: Manage entire post-implementation customer process lifecycle Setup the strategy with Data Science Team and Hardware team on the Electrification of Vehicles/LCV’s/HGV’s - Of which the EV SuitabilityProgram was ingested into the Reveal Platform - Thus providing insights as to current ICE vehicle utilization, which vehicle/LCV/HGV would be a goodfit to be replaced with an Electric Vehicle. Costs associated with change, CO2 savings as well as providing a Carbon Footprint report. Build and Manage external relationships with Insurance broker and Verizon customers Assisted Head of Success to build Playbooks for Electric Vehicles (LCV/HGV’s), IVECO Connected Services, Signature Success Accounts Build strategic relationships with key stakeholders in the organisation Drive customer satisfaction via KPI’s/ROI’s Ensure a consultative approach is taken to understand business objectives Manage the renewal process ensuring a low percentage of churn Continuously align with Partner sales managers, Professional Services ensuring all expansion opportunities are explored and met Align with our T1 and T2 Support Teams to ensure quick response/turnaround on outstanding service cases/calls logged by customers Ensure a high retention rate utilising Net Account Revenue, NPS, RYG%, Renewal Performance, Risk metrics.Manage commercial proposals (Uplift/Renewals) with customers, to ensure all areas of the proposal meets the needs of the customer and isacceptable and deliverable Align with our Finance team regularly to ensure any Invoice/Billing issues are attended toCurrent Book of Business - 142 accounts with a ARR of

APMG - International

Prince 2 Foundation, Project Management