Andre Salandy

IT Solutions Center Analyst @Burris Logistics

Milford, DE, US

Monitor system dashboards, alerts, and review event logs to identify and escalate potential security incidents.Educate end-users on cybersecurity best practices, including phishing detection and password management.Document technical issues, responses, and resolutions in ticketing systems like Jira, ServiceNow, or Spiceworks.Troubleshoot and resolve issues with antivirus, connectivity issues, and VPN configurations.Assist with operating system and software updates, Identify and escalate potential threats, unusual system behaviors, or incidents to Tier 2 or SOC analysts for further investigation.Coordinate with security teams on issues related to compliance, patch management, and security hardening initiatives.Ensuring vulnerabilities are remediated, and devices and software comply with organizational security policies and standards.

Delaware Technical Community College

Associate of Science - AS, Computer Systems Networking and Telecommunications

Wilmington University

Bachelor's degree, Computer & Network Security