Andre Purifoy

Director of Customer Care & Vendor Operations @Moneygram

Fort Worth, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2025 — Present

Director of Customer Care & Vendor Operations @Moneygram

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Dallas-Fort Worth, TX, US

Lead Global Customer Care teams, aligning day-to-day operations with long-term customer success strategies across regions.Drive Voice of the Customer (VoC), service excellence, and scalable QA initiatives to support retention and value realization.Partner cross-functionally with Product, Engineering, and Compliance to deliver customer-first improvements and feedback loops.Advocate for customer needs in executive strategy sessions, ensuring alignment with product development and innovation priorities.

EDUCATION

1996 — 1999

DeVry University

Bachelor, Science Electronics Engineering Technology

SKILLS

Business Process ImprovementForecastingBusiness AnalysisTelecommunicationsAnalysisChange ManagementCall CenterVendor ManagementOutsourcingProcess ImprovementStrategyTeam BuildingManagementNegotiationCustomer ServiceQuality AssuranceBpoAccessProgram ManagementPerformance ManagementStrategic PlanningOperations ManagementIvrCross-Functional Team LeadershipBusiness Process Outsourcing (Bpo)CoachingContact CentersCall CentersProject ManagementAcdProject PlanningTroubleshootingAnalytical SkillsCredit

ABOUT ANDRE PURIFOY

Director of Customer Care & Vendor Operations at MoneyGram

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