Andre McNeil

About Andre McNeil

Enterprising, extroverted, and customer engagement focused leader with a natural ability…

Experience

1. Alispay Manager

   ALIS by Medtelligent

   Oct 2024 — Present · Chicago, IL, US

   As an AlisPay Manager, I serve as the primary point of contact for new client inquiries, ensuring that every interaction is timely and thorough. I oversee the onboarding process for new communities, facilitating a seamless transition and integration into our systems.Key responsibilities include:New Inquiries & Onboarding: Manage client inquiries and guide new communities through the onboarding process, ensuring a smooth integration experience.Training & Support: Conduct workflow training sessions to familiarize clients with our processes and assist with gateway setup to optimize performance.Troubleshooting & Communication: Address client FAQs and troubleshoot issues efficiently, enhancing user experience through proactive communication regarding backend updates and service status.Reporting & Analysis: Prepare monthly performance reports, track KPIs, and analyze transaction data to identify trends and areas for improvement.Relationship Management: Build and maintain strong client relationships, serving as the main contact for client communications and fostering partnerships.Documentation & Training: Develop comprehensive documentation related to client processes and provide training and mentorship to junior team members on best practices in client service.Collaboration & Feedback: Work closely with product teams to relay client feedback and suggest enhancements, ensuring our offerings meet client needs.By focusing on proactive support, effective communication, and continuous improvement, I strive to drive client success and engagement.

Education

• Central Piedmont Community College

  Associate's degree

  2020 — 2023

Skills

• Team Building
• Management
• Underwriting
• Customer Service
• Process Improvement
• Banking
• Insurance