Andre Griffin

About Andre Griffin

A strong focused project manager with vision offering over 12 years of demonstrated career success with strategic leadership that partners business strategies with a structured management skillset to maximize business functionality. Well-organized and results oriented individual recognized for providing superior management with proven ability to implement standards, procedures and processes that improve business functionality through the use of management best practices. Pinpoint management skills capable of leading and motivating individuals to maximize all levels of productivity. Exceptional communicator, focused on building strong relationships and partnerships. Currently in training to obtain (PMP) certification 2015. CORE COMPETENCIES- Account Project Management- Executive Escalations- Bill Reconciliation- Strategic Planning & Assessment - Team Development & Mentoring- Training and Development - Performance Management- Mobile Support- Migrations & Integrations - Executive Communications- Alternative Dispute Resolution- Acquisition Planning- Contract Preparation and Translation- Cloud Services and Support - Vendor Relations

Experience

1. Project Manager

   Call One, Incorporated Is Now Peerless Network

   May 2020 — Present · Atlanta, GA, US

   Serves as the Project Manager to coordinate ordering, delivery and provisioning of all Voice and Data services from initiation to completion.• Submits and receives ASR requests to order and to disconnect requested services.• Hosts weekly internal and external calls for onboarding new or existing clients/stakeholders in preparation for the delivery of their Hosted and OTT TCPBX, SIP, PRI, Fiber, T1 and Coax, GigE, and some DS0, DS1 and DS3 broadband services.• Schedules and Hosts Test and Turnup (TTU) calls for all new voice and data services with our Service Activation Engineers and the Customer’s Vendors and IT support. • Submits all LNP requests for DIDs, POTS lines and Toll-Free numbers. • Submits 911/E911 entries for submittal to the Intrado database for 911 Calling preferences. • Assist clients/stakeholders with call flow design integrating their API with Call Ones UC voice services and provides training of Call Ones UC software. • Works directly with IXC, LECs and CLEC providers to obtain FOC dates, site requirements, submit Supplemental requests, and trouble ticket entry and statuses. • Creates disconnect orders for all circuits including PRI and CO (Central Office) trunks when a customer closes a site or upgrades services. • Pulled daily reports to track order statuses and revenue realization targets. • Handles IXC, LEC/CLEC and Vendor escalations to ensure timely delivery of requested services.

Education

• International Institute of Technology & Application (IITA)

  Project Management

  2017 — 2018

• Redford High School

  Diploma, General Studies

  1992 — 1994

Skills

• Customer Service
• Microsoft Word
• Escalations Management
• Cloud Computing
• Research
• Troubleshooting
• Windows
• Management
• Telecommunications
• Powerpoint
• Microsoft Excel
• Polycom Video Conferencing
• English
• Circuit Design
• Enterprise Software
• Siebel
• Teaching
• Outlook
• Voip
• Data Center
• Microsoft Office
• Project Management
• Mpls