Andre Fleury

About Andre Fleury

An experienced professional with 10+ years of expertise in helping organizations reach their full potential. Proven track record in researching, analyzing, and implementing business solutions to maximize growth. Skilled in creating successful campaigns to improve brand awareness and increase revenue streams. Understands the importance of delivering the brand mission with every interaction with customers

Experience

1. Automotive Service Advisor

   Dick Huvaere’s Richmond Chrysler Dodge Jeep Ram

   Dec 2021 — Present · Richmond, MI, US

   Achieved monthly sales goals consistently and surpassed them, which led to a significant increase in gross revenue.Recognized and addressed customer needs, resulting in an over 30% increase in add-on sales.Responded to customer inquiries in a timely and professional manner, resulting in a customer satisfaction rate of 92% or higher based on survey results.Promptly resolved customer complaints and escalated issues to management to proactively prevent potential problems from arising.Provided technical advice and support to customers, which led to a significant reduction in customer complaints.Trained and mentored new service advisors on best practices, resulting in improved customer service.Developed and maintained strong relationships with customers to build trust and ensure their satisfaction.

Education

• St. Clair County Community College

  Associate of Business, Business Administration and Management, General

• Northwood University

  Bachelor's degree, Marketing