Andre Cruz

IT Administrator @True Mechanical

Burnaby, BC, CA

IT Infrastructure Management• Oversee and maintain IT systems, including servers, networks, workstations, printers, and peripherals.• Ensure the stability, security, and performance of network infrastructure.• Manage software installations, upgrades, and licensing compliance.• Develop and maintain IT documentation.User Support and Help Desk• Provide technical support for IT-related issues, assisting employees on-site and remotely.• Troubleshoot and resolve hardware, software, and network issues.• Offer user training on software, systems, and security best practices.• Manage user accounts, passwords, and permissions within Active Directory.Network and Security• Implement and maintain firewalls, anti-virus software, and encryption protocols to ensure data security.• Monitor network performance and conduct regular security audits.• Develop and enforce IT security policies, ensuring compliance with regulatory standards.• Lead incident response efforts during security breaches or data loss.System Monitoring and Maintenance• Monitor and optimize the performance of servers, network devices, and workstations.• Ensure timely software and hardware updates, including security patches.• Manage backup systems and disaster recovery solutions to prevent data loss and system downtime.Strategic IT Planning• Provide IT improvement recommendations to leadership, focusing on productivity and security.• Participate in IT budget planning, including hardware, software, and service requirements.Asset and Cloud Management• Manage IT assets, including hardware and software licenses.• Oversee cloud services and support remote workers through VPN and cloud storage.Compliance and Documentation• Ensure IT compliance with company policies and legal regulations.• Conduct audits to ensure adherence to operational and security procedures.