Andre Chartier
Global Service Operations Manager @GE HealthCare
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WORK HISTORY
Global Service Operations Manager @GE HealthCare
Global Process Owner for Channel Partners, Service IMTE (Inspection, Measuring, and Test Equipment) For Service Record Quality and UDI (Unique Device Identification) process and metrics.• Lead center of excellence for global tools program. Introducing new calibrated tools andcriticality assessments (calibration requirements) for all global service regions.• Lead Global tools operations for introducing new tools, responding to tool obsolescence, and tool repair and including working with sourcing on tool quoting for the service regions.• Managed efforts to remediate legacy tools to ensure global PDM attributes were correct to flow to Regions Service Customer Relationship Managements, so tools data could flow and to debrief in Service Records.• Simplified out of tolerance process for regions to reduce Field Engineer required responses to QA regional teams leveraging the criticality assessments.• Lead center of excellence for UDI remediation team (managing six contractors) to increase UDI FYP 6% for Regional Service. • Managed project cost requirements for Channel partner requests to enhance Channel partner tools and thus improve regional customer satisfaction.
EDUCATION
University of Wisconsin-Milwaukee
BS-Mechanical Engineering, Mechanical Engineering
SKILLS
ABOUT ANDRE CHARTIER
Global Service Operations Manager at GE Healthcare
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