Andre Caya
Senior Manager Services and Operations @SITA
Signup · Get unlimited contacts
WORK HISTORY
Senior Manager Services and Operations @SITA
Montreal, QC, CA
EDUCATION
College Edouard-Montpetit
College Diploma, IT
SKILLS
ABOUT ANDRE CAYA
25+ years of IT experience spent as part of diverse operational teams, where I have developed a solid work ethic. I have been part of great teams where the focus was on customer service and excellence of deliverables. I am accountable of my work, both to my superiors, my peers and our customers alike. Working in an operational environment, I am called upon to think outside of the box, make quick decisions and work efficiently to minimize customer service disruption. In the face of ever expanding workload, I have to prioritize and deliver a quality service.The last 10+ years were spent as the manager of different teams in a 24/7 operations center. I have grown as a people manager while mentoring, coaching and supervising technical teams. Skilled in Incident Management, Service Delivery, Operations Management, Technical Support, and Service-Level Agreements (SLA). I take great pride in the quality of my work and will constantly seek to deliver beyond expectations.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.