Andre C. Holt
Customer Service Professional
- Role
- Case Analyst Ii at Cognosante
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Andre C. Holt
A well regarded, detail-oriented Customer Care Professional motivated by and skilled in…
Experience
Case Analyst Ii
Jan 2020 — Present · Nashville, TN, US
Responsible for evaluating consumer inquiry cases from health insurance marketplace and maintain a working knowledge of IRS health insurance forms 8962 and 1095-A in preparation of educating consumers on tax filing options• Reviewed case records to ensure that decisions and/or actions follow healthcare marketplace guidelines• Delivered case resolution and appeals information to consumers via phone or in writing within turnaround time mandated by Medicare, Medicaid, and insurance regulations• Provided health insurance eligibility status, effectuate policy start/end dates, and updated marketplace database to tracking and reporting purposes
Skills
- Time Management
- Microsoft Excel
- Powerpoint
- Ewfm
- Retail
- Management
- Team Building
- Adp Payroll
- Outlook
- Call Centers
- Healthcare
- Microsoft Word
- Team Leadership
- Coordinating Activities
- Payroll Services
- Diversity Training
- Customer Retention
- Customer Service
- Data Entry
- Process Improvement
- Social Media
- Microsoft Office
- Sales
- Scheduling
- Leadership
- Supervisory Skills
- Sales Management
- Employee Relations
- Strategic Planning
- Budgets
- Customer Satisfaction
- Training
- Kronos Timekeeping
- Project Management
- Coaching
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.