Andranik Solakian
Customer Success Specialist @E2IP TECHNOLOGIES
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WORK HISTORY
Customer Success Specialist @E2IP TECHNOLOGIES
Serve as the primary point of contact for 35+ customer accounts, ensuring a high level of satisfaction and proactive engagement- Conduct regular meetings with clients to address ongoing issues, review project progress, and manage order fulfillment and support needs- Utilize systems such as JIRA for issue tracking and Epicor for ERP-related tasks including order management, account updates, and project coordination- Coordinate and process RMA requests efficiently, ensuring timely resolution and communication between internal teams and customers- Collaborate cross-functionally with internal departments (sales, technical support, logistics) to streamline customer experience and drive issue resolution- Monitor and analyze account health metrics, identify areas of improvement, and implement strategies to enhance customer retention and satisfaction.
ABOUT ANDRANIK SOLAKIAN
With 7+ years of experience in Customer Success, I specialize in building strong, trust-based client relationships and driving long-term value. My approach is rooted in collaboration, problem-solving, and a commitment to helping clients achieve their goals. I focus on delivering consistent support, fostering retention, and identifying growth opportunities that lead to shared success.
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