Andrew Doyle
Solution Delivery Manager @ Applause | Program & Project Management | SaaS Implementations | Customer Engagement | Digital Transformation | Customer Success Leader
- Role
- Solution Delivery Manager at Applause
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Andrew Doyle
I’m a Solution Delivery Manager with 10+ years of experience leading enterprise program delivery, customer engagement, and SaaS implementations at companies like Applause, Meta, and Box. I specialize in scaling customer support and delivery programs — from managing $50M ARR portfolios to designing enterprise support solutions that served 100M+ users. My passion is bridging business needs with technical execution to deliver measurable impact: increasing retention, surpassing revenue targets, and strengthening customer relationships. I’m excited to continue driving success in solution delivery and program management roles, ideally in SaaS, e-commerce, or cloud platforms.
Experience
Solution Delivery Manager
Aug 2024 — Present · Seattle, WA, US
Spearheaded $2.5MM in managed service engagements, implementing Applause’s SaaS digital QA solution. • Oversaw a strategic portfolio, enhancing client satisfaction across diverse testing practices. • Conducted quarterly Executive Business Reviews, driving performance improvements and stakeholder engagement.
Education
Claremont McKenna College
Bachelor of Arts, Psychology and Economics
2005 — 2009
Skills
- Microsoft Sql Server
- Social Media
- Financial Analysis
- Marketing
- Business Analysis
- Management
- Training
- Sharepoint
- Business Development
- Leadership
- Customer Relationship Management (Crm)
- Strategic Planning
- Databases
- Project Management
- Crm
- Sql
- Private Cloud
- Software Implementation
- Cloud Computing
- Erp Software
- Consulting
- Microsoft Dynamics
- Enterprise Software
- Microsoft Office
- Salesforce.com
- Axapta
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