Anderson James

About Anderson James

I am a global aviation leader focused on operational excellence, cross-cultural teamwork,…

Experience

1. Operations Service Manager

   Delta Air Lines

   Jul 2014 — Present · VI

   Operations Service Manager – 2021 – Present •Provide leadership to front-line work team, oversee and coordinate operational performance including consistent customer service delivery and mentoring change.•Serve as leader for station PSA/Red Coat Team•Coordinate with Human Resource staff to recruit, interview, select, hire and employ new employees.•Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.•Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.•Manage cost within each shift by controlling overtime and by identifying other unnecessary cost efficiencies. Conduct briefings and facilitate meetings with team members, peers and business partners.•Serve as an operations liaison between Delta Air Lines and all contracted business partners within the station -working closely with those business partners, which include Prospect, TSA, CBP, Port of Seattle and other organizations to ensure compliance and performance.•Participate in Incident Analysis reports, Injury Prevention Groups sessions and applicable station safetymeetings - STARS reports, safety team and committee with all business partner participation and ensured adherence to the station Safety Business Plan.•Respond to and reported in-flight emergencies and malfunctions. •Ensure the completion of all required aircraft forms, logs and reports in compliance with all Federal, State, local, and foreign regulations.•Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed.

Education

• Southern New Hampshire University

  Bachelor of Arts (B.A.)

  2014 — 2016

• Georgia Institute of Real Estate

  Real Estate License

  2012 — 2012

Skills

• Merchandising
• Data Entry
• Store Operations
• Customer Service
• Conflict Resolution
• Sales
• Profit
• Recruiting
• Real Estate
• Outlook
• Store Management
• Visual Merchandising
• Big Box
• Retail Sales
• Interviews
• Call Centers
• Real Estate Sales License
• Retail
• Human Resources
• P
• Employee Relations
• Microsoft Word
• Training
• Customer Satisfaction
• Selling
• Forecasting
• Team Building
• Management
• Time Management
• Real Estate Transactions
• Coaching