Michele Anderson
FedEx Express GP&E Global Engineering Information Systems Advisor
- Role
- Fedex Sevices IT Program Management Advisor at Fedex Services
- Location
- Shelby County, TN, US
- LinkedIn followers
- 500 followers
About Michele Anderson
Proven leader with expertise implementing enterprise applications and building high performance teams in Flight Operations, Ground Operations, Information Systems, and Finance. Known for designing systems and processes making strategic views a reality. Over two decades experience and track record for continuous improvement, systems thinking, process engineering, and strategic implementation. Core Competencies & Education: Transportation management Decision support services Engineering systems reporting & analytics Operations planning & engineering Advanced computer experience LEAN processes & LEAN change agent IT business continuity planning IT financials & IT fraud remediation Quality Demand Management (QDM) Expert PMP Certification IT project management & IT software development Successful strategy development & execution Data modeling & algorithms Innovative problem solver Master of Business Administration in Management and Leadership: Dowling College, Memphis, TN, January 2012 to May 2015, Accumulative GPA 3.93 Bachelor of Science in Organizational Management: Crichton College, Memphis, TN, August 2001 to May 2005, Accumulative GPA 3.54 / Graduated Cum Laude - Honor Society Associates Degree in Computer Accounting: Remington College, Memphis, TN July 1992 to November 1993, Accumulative GPA 3.89 / Graduated Magna Cum Laude - Honor Society Certificates of Excellence & Achievement – Committed to a lifetime of learning through individual development planning: New Horizons; completed 43 advanced information technology courses and received certificates. Harvard edX; completed 10 courses and received certificates with more in progress. Quality Demand Management (QDM) Expert Certification in progress. PMP Certification through the project management institute since February 2011. Certified LEAN Change Agent since November 2014.
Experience
Fedex Sevices IT Program Management Advisor
Dec 2019 — Present · Collierville, TN, US
I am currently working at FedEx IT Services as a Program Management Advisor / IT Lead leading large Certified Software Release CSR projects to make changes to FedEx.com automation systems. Recent projects for which I received the prestigious FedEx Five Star Award include implementing Digital QR codes for all FedEx customers to use to pick up packages at hold locations and LMO Premium Indicator. Responsibilities included working with the Epic Owners and Marketing Leads to define project portfolio epics and features into a Project Detailed Design document, meeting with Enterprise Architects and leading the creation of the Solution High Level Design documents for all of the Agile Release Train (ART) teams required to complete the projects, working on the CLEAR documents for capital funding, working with InfoSec to complete the FIRST documents to identify and mitigate IT security risks, leading Detailed Design Engagement Specifications with the ARTs, overseeing features and stories being written into Version 1, creating a Development Launch Timeline and Milestones across the ARTs, creating a Project Decoupling Plan, coordinating the ARTs during their code work and testing, and then launching the product into production. During these projects I also regularly held meetings with management, Directors, and VPs to report project progress and elevate risks as these CSR Projects are the most important projects across the entire FedEx Enterprise.
Education
New Horizons Computer Learning Institute
Formal IT Training
2009 — 2012
Harvard University
Certificates, Harvard EdX Studies - Computer Science, Analytics, Physics, Mathematics, and Psychological Theory -, Committed to a Lifetime of Learning
2014 — 2015
Dowling College
Master of Business Administration, Business, Accumulative GPA 3.91 - Graduated May 2015, Honor Society
2012 — 2015
Victory University
Bachelor of Science in Organizational Management, Management/Accounting, Accumulative GPA 3.54 Graduated Cum Laude - Honor Society
2001 — 2005
Remington College-Memphis Campus
Associate Degree of Computer Accounting, Accounting/Management Information Systems, Accumulative GPA 3.89 Graduated Magna Cum Laude - Honor Society
1992 — 1993
Business to Technology B2T
Certificate, Essential Skills for Business Analysis, Completed - SAT Test Score
2013 — 2013
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