Julia A.

Senior Healthcare (Stakeholder) Communications Manager @Bupa

London, GB

KEY ACHIEVEMENTS:* Created a suite of applications communications for healthcare professionals wanting to treat Bupa’s customers, taking the entire process online and reducing the length to decision from six months to two weeks.* Developing and managing communications for customers, customer relations teams, healthcare professionals and hospitals when Bupa negotiates hospital contracts or needs to remove a hospital from its networks.ROLE:* Plan and manage communications to consultants, hospitals and Bupa colleagues in customer services and sales for Bupa\'s on-going review of the complexity ratings of tests and treatments (which ultimately impacts the fees consultants are paid).* Project managed the relaunch of Bupa\'s UK website for healthcare professionals and on-going content management of the site.* Protect and minimise the risk to Bupa’s reputation by managing issues relating to healthcare delivery and create reactive communications for all audiences. Manage complaints from customers when these threaten Bupa’s reputation, working with colleagues in the media team to resolve complaint and shape media responses.* Develop and deliver communications for a range of stakeholders, primarily healthcare professionals, hospitals and clinics, as well as the teams who work with these audiences.* Shape Bupa’s relationship with clinicians and communications about healthcare delivery for customers, insurance brokers, Bupa’s customer services teams and wider staff.

University of Westminster

BA (Hons), Media Studies

Highsted Grammar School

3 A-levels, 8 GCSEs