Cindy Anderson

About Cindy Anderson

Technology isn\'t one-size-fits-all – and neither is effective IT leadership.I\'ve led high-performing teams and delivered impactful technology solutions across telecommunications, energy, government, and education, shaping solutions that meet the unique needs of each organization as technology and business needs evolve.KEY CAREER HIGHLIGHTS: Transformed IT service delivery at the nation\'s largest public housing authority, leading a team supporting employees with 93%+ satisfaction ratings Cultivated Field Application Center of Excellence for regional natural gas utility, driving innovation in outage management, damage prevention, and analytics Launched Service Desk performance monitoring program, improving first-call resolution by 15% and documentation accuracy by 22% Built traffic engineering departments from scratch for two international VoIP startups, instituting metrics, client onboarding, and compliance standardsCORE COMPETENCIES:Strategic IT Leadership | Digital Transformation | ITSM & ITIL | Change Management | Data-Driven Decision Making | Agile | ServiceNow | Salesforce | Microsoft 365CURRENTLY EXPLORING: AI integration in IT service delivery Leadership strategies for inclusivity and productivity in hybrid workforcesWHAT SETS ME APART:I bring energy and curiosity to everything I do, leading with a desire to help others succeed. I build empowered, inclusive teams that collaborate effectively, embrace diverse perspectives, and thrive under shared purpose. Whether leading enterprise-wide transformations or building frameworks from scratch, I excel in environments demanding both strategic vision and hands-on execution.MY SUPERPOWERS:Strategic Thinking: Navigating complex problems with clarity and foresightCollaboration: Building bridges across teams and functionsCuriosity: Constantly learning, questioning, and innovatingWHAT OTHERS SAY:\"Cindy is the inspirational leader everyone dreams of having at least once throughout their career. I consider myself lucky to work alongside, and learn from, her every day.\"\"What truly sets Cindy apart is her leadership style – a remarkable blend of empathy, adaptability, and unwavering commitment to her team\'s success.\"\"A consummate professional, relentlessly driven to move the organization toward success. Cindy is both a technically proficient IT professional and an ethical, compassionate manager.\"

Experience

1. Itil Director

   Evolution Cloud Services (EVOCS)

   Feb 2026 — Present · Raleigh-Durham-Chapel Hill, NC, US

   Directing ITIL maturity assessments for clients, aligning findings with strategic business objectives. Responsibilities include:• Define & govern the ITIL maturity assessment methodology and evaluation criteria. • Provide executive-level oversight, ensuring quality assurance for all assessment activities. • Serve as the primary point of contact for senior client stakeholders and executive sponsors. • Mentoring ITIL Managers and assessment team, fostering a collaborative environment for improvement.

Education

• Webster University

  Master of Business Administration - MBA, Business Administration

  1996 — 1999

• University of Nebraska-Lincoln

  B.S., Business Administration, International Business

  1989 — 1994

• Webster University

  Graduate Certificate, Global Commerce

  2008 — 2009

Skills

• Telecommunications
• Analysis
• Capacity Planning
• Business Process
• Switches
• Customer Service
• Wan
• Project Planning
• Networking
• Wireless
• Ip
• Network Engineering
• Enterprise Software
• Training
• Testing
• Product Management
• Team Building
• Management
• Business Analysis
• Project Management
• Microsoft Word
• Team Leadership
• Traffic Management
• Traffic Analysis
• Excel
• Traffic Engineering
• Vendor Management
• Business Planning
• Access
• Network Architecture
• Software Documentation
• Microsoft Office
• Process Improvement
• Team Management
• Requirements Analysis
• Troubleshooting
• Recruiting
• Voip
• Project Coordination
• Powerpoint