Ander Gomez
Customer Success Engineer @ Pave | Customer Success and Onboarding Professional
- Role
- Customer Success Engineer Ii at Pave
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Ander Gomez
Customer Success professional with 3 years of experience in customer-facing roles within the technology sector. Proven track record in owning and enhancing customer relationships, increasing user adoption, and demonstrating product value to customers. Expertise in using tools such as ProductBoard, JIRA, Zendesk, and Salesforce, coupled with a deep understanding of customer data synthesis and analysis.
Experience
Customer Success Engineer Ii
Jul 2025 — Present · New York, NY, US
Manage portfolio of 35 enterprise/MM accounts representing $2M in ARR with 95% gross dollar retention and 107% net dollar retention, ranking #1 on team performance metrics in 2025-Lead complex HRIS integrations with systems including ADP, Rippling, and Workday, managing technical implementations for 7,600+ employee licenses across customer base-Orchestrate compensation cycle configurations and equity compensation setups, collaborating with Customer Success, Engineering, and Product teams to resolve technical integration challenges-Provide expert guidance on Pave’s workflows, ensuring seamless customer onboarding and adoption of compensation management features-Conduct technical troubleshooting sessions and data validation processes for sensitive compensation data, maintaining high customer satisfaction during complex implementations.
Education
Johns Hopkins Whiting School of Engineering
Master's degree, Applied Biomedical Engineering
2020 — 2022
Boston University
Bachelor’s Degree, Biomedical Engineering
2013 — 2017
Skills
- Microsoft Office
- Microsoft Excel
- Customer Service
- Management
- Microsoft Word
- Leadership
- Matlab
- Labview
- Powerpoint
- Tutoring
- Flow Cytometry
- Public Speaking
- Cell Culture
- Aseptic Technique
- Data Analysis
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