Anchal Tiwari

About Anchal Tiwari

Seasoned IT professional with over 9 years of experience across diverse IT sectors…

Experience

1. Project Management Officer

   Wipro

   Mar 2022 — Present · Bengaluru, IN

   Lead and oversee all functions of Tenneco, including cloud infrastructure, Patch upgrades, Server migrations, and new deployments-Develop and manage project portfolios, ensuring alignment with organizational goals and strategic initiatives-Ensures resource skill development and compliance as per organisational best practise-Provide project updates on a consistent basis to various stakeholders of all Tower leads about strategy, and resource adjustments-Coordinate with project managers, IT teams, and external vendors to ensure timely and within-budget delivery of projects, suggest Process Improvement to achieve timeline-Implement project management methodologies and best practices to enhance project efficiency and effectiveness.Role also includes: • Responsible for identifying, monitoring, and mitigating IT risks which include Risk Management, Risk Reporting and assessment of Project.• Following up on tasks, background verification, smooth knowledge transfer among onsite and offshore resources and actions to assure completion of mandatory assignments under Delivery Manager. • Independently driven training completion rate within process and achieve 98% as milestones. • Demonstrated excellence in leading training & certification activities for a team of more than 400 members within process.This facilitated to prepare future ready & modernized workforce.Incident and Problem Manager:• Reactive and Proactive problem management by preventing incidents or reducing their impact.• Drive Problem management Strategies (SPOC) in Co-ordination with cross-functional team as well as Vendor. • Monthly Review with management to design Process and to rectify SPOF via analysing trends on RFO/RCA. • Monitor Incident Queue and prepare Summary to Support tower for TR Reduction, MTTR/CMI, in collaboration with Cross Functional Team. • Prepare and publish P1-P2 high aging incident dashboard to tower lead for action to achieve SLA.