Anchal Sharma
Customer Experience Specialist | CRM | Live Chats & Emails | ORM (Online Reputation Management) & Social Media Engagement
- Role
- Senior Customer Service Representative and Orm (Online Reputation Management) at Infra.Market
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Anchal Sharma
Customer-focused professional with 3+ years’ experience in B2C support, CRM, and ORM…
Experience
Senior Customer Service Representative and Orm (Online Reputation Management)
Nov 2023 — Present · Maharashtra, IN
With 3+ years of experience currently excelling as a Senior Customer Executive & ORM (Online Reputation Management) blending communication skills with tech-savviness (CRM, social media) to boost satisfaction and brand trust, handling Live chats and emails. CRM Tools: Right AI Choice, Zendesk, Locobuzz, Ozonetel
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