Anca A. Arion
Customer Logistics Planner @Bosch Building Technologies Europe
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WORK HISTORY
Customer Logistics Planner @Bosch Building Technologies Europe
Grasbrunn, DE
Responsible for adequate order delivery & optimization of the supply chain, while taking into account the customers & sales organizations requirements for Fire Business Unit.> Proactively manage order fulfillment from internal and external suppliers through planning, forecasting & analysis of key parameters in ERP. Monitoring of ASNs, goods receipts & inventory levels to ensure availability of product portfolio.> Perform detailed analysis on order and supply chain issues utilizing advanced systems and process excellence tools.> Maintain optimal stock levels, as per company requirements while focusing on achieving a 95% CSL2 on in-house availability.> Develop a durable and sustainable relationship with key suppliers via transparent communication, demand analysis and replenishment optimization. Organize periodic meetings to discuss the open orders reports, re-evaluate forecast wrt progressing lead times, find solutions to cover the component shortages in order to be able to ensure management of customer disputes.> Frequent contact and follow up with main stakeholders and sales to guarantee high level of customer satisfaction.> Active management of customer complaints including problem resolution and implementing corrective actions.> Provide operational support for product introduction & release on the market.> Keep detailed records and simultaneously manage several projects in a fast-paced environment.
EDUCATION
Université d'Artois
Master's Degree, Logistics, Materials, and Supply Chain Management
Colegiul National "Decebal"
High School, Mathematics and Computer Science
Universitatea „Politehnica” din Timișoara
Master's Degree, Logistics, Materials, and Supply Chain Management
Universitatea „Politehnica” din Timișoara
Bachelor's Degree, Computer Science
ABOUT ANCA A. ARION
Positive and dynamic person – eager to learn and able to assimilate information from different backgrounds, focused on improving knowledge and skills already acquired. • Customer-oriented – very interested in exceeding customers’ expectations, pro-active in determining possible further requests and providing solutions accordingly. Able to accurately anticipate customers’ needs by developing a strong and trust-worthy relationship via solid and transparent communication. • Problem-solving attitude – oriented in delivering the desired result while always taking into account that the way it is delivered is equally important. • Excellent communication and relationship skills, directed towards customers and associates, very good call handling skills. Work calmly under pressure but extremely driven during challenging situations.
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