Andrew Nawrocki
Vice President @Bank of America
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WORK HISTORY
Vice President @Bank of America
Denver, CO, US
Lead production support teams across three functional silos supporting tier-zero IAM applications serving internal users and external corporate and commercial clients. Responsible for incident response, service request fulfillment, IAM lifecycle governance (onboarding, provisioning, privileged access tracking, de-provisioning), and strategic oversight of change management and employee development across 68 international associates.Key accomplishments: Reduced new-hire ramp time by 30% through a structured onboarding roadmap with milestone tracking. Eliminated 88% of unactionable alerts through targeted cleanup initiatives. Reduced recurring incidents by 15% through adoption of problem management practices. Developed a strategic roadmap integrating LLM and AI workflows into standard operating models, including decision trees powering an LLM-driven ticket intake bot. Enhanced CI/CD processes with standardization and automation, reducing release times by 30% and human error by 90%. Created, tested, and operationalized an MFA disaster recovery plan protecting global users. Partnered with audit and compliance to identify and remediate risks including Self-Identified Audit Items (SIAIs).
EDUCATION
Benedictine University
Bachelor of Business Administration (BBA), Management and Organizational Behavior
SKILLS
ABOUT ANDREW NAWROCKI
I\'m a technology leader with 15+ years of experience driving operational excellence across identity and access management, cybersecurity, and enterprise infrastructure. Currently a VP and Technology Services Lead at Bank of America, I oversee international production support teams across three functional silos, supporting tier-zero IAM applications that serve internal users and external clients.My career has been built on a simple principle: align people, processes, and technology to reduce risk, accelerate adoption, and improve customer experience. I\'ve led enterprise-wide MFA deployments for users, built disaster recovery plans protecting global authentication systems, and integrated AI/LLM workflows into standard operating models. I care about measurable outcomes — reducing new-hire ramp time by 30%, eliminating 88% of unactionable alerts, and cutting recurring incidents by 15% through problem management discipline.Before moving into IAM leadership, I spent years as an engineer and consultant building the foundational skills that inform how I lead today — from founding a Security Awareness Program that reduced user-driven incidents by 90%, to migrating enterprise services to Microsoft 365, to managing $850K device budgets. I started my career in customer-facing roles at Enterprise Rent-A-Car and a video surveillance company, which gave me a lasting focus on service quality and communication.I hold a B.A. in Management & Organizational Behavior from Benedictine University and a Certificate of Cloud Security Knowledge (CCSK) v4 from the Cloud Security Alliance.Areas of expertise: IAM Lifecycle Management, Privileged Access Management, Multi-Factor Authentication, Incident Response, Cloud Security, CI/CD Automation, Vendor Management, Organizational Change Management, Team Development
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