Anastasiya Kotozhekova
Customer Success Manager @Salesforce
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WORK HISTORY
Customer Success Manager @Salesforce
DE
Own executive-level relationships with top-tier strategic customers, driving alignment between customer business priorities and Salesforce’s long-term value strategy• Conduct in-depth analysis of telemetry, usage data, and system performance trends to proactively detect risks, optimize capacity, and ensure operational continuity• Partner with engineering, infrastructure, and product teams to triage platform issues, support root-cause analyses, and implement long-term technical corrective actions• Lead customers through architectural transitions - such as system migrations, org restructuring, and high-scale data expansions - ensuring alignment with best practices for security, reliability, and performance• Provide guidance on environment management, release governance, integration strategies, and platform efficiency to improve system resilience and reduce operational overhead• Advocate for customer-driven enhancements by providing structured feedback to product teams, influencing roadmap decisions across availability, scalability, and feature functionality• Develop and share technical best practices and solution frameworks, enabling internal teams and customers to accelerate adoption of modern platform capabilities
EDUCATION
The University of Freiburg
B.Sc. Public and Non-Profit Management, Economics
Bishop's University
Business
The Hong Kong University of Science and Technology
M.Sc., Information Systems Management
ABOUT ANASTASIYA KOTOZHEKOVA
I am a motivated individual dedicated to driving positive change both in business and the world. With a background in Non-Profit Management during my Bachelors and Information Systems Management in my Masters, my goal is to leverage technology to improve lives, one step at a time.Currently, I am a Customer Success Manager at Salesforce. As a trusted point of contact for customers, I actively contribute to their success by providing guidance, shaping their strategies, and consulting on our software solutions. I excel at leading organizations through transformative changes and ensuring seamless communication across all project stakeholders. In my free time, I like to steal dogs that don\'t belong to me, eat dim sum in every china town and run into trees while looking up at planes.If you have any questions, feel free to reach out to me!
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