Anastasija Jankevic

Demand Planning Analyst @Financial Ombudsman Service

London, GB

Developing an accurate forecast for various types of complaints coming to the service •Analysing historical trends, seasonal patterns and external data to inform and enhance forecast accuracy •Working with stakeholders to gain insight that could help inform the future forecast •Monitoring company data and incoming volumes to spot emerging trends and patterns to adjust forecasts accordingly •Continuously assessing and improving current forecasting and planning processes to boost accuracy and operational planning efficiency •Generating and distributing detailed performance reports to support operational decisions •Developing reports tailored for different audiences, including senior leadership and cross-functional teams to help provide insight into performance, demand trends and future potential demand drivers •Creating dynamic dashboards in Power BI or similar tools to visualize demand trends and inform answers to ad-hoc queries •Identifying risks and opportunities within the demand forecast and proactively recommending data-driven solutions or adjustments to minimize impact on service levels •Achieving individual targets while supporting the organization’s larger objectives and values

Goldsmiths, University of London

Bachelor's degree

Arden University

Master of Science (MSc)

Vilnius “Santaros” Secondary School

General education (High school Diploma) (Brandos Atestatas)