Anastasiia Moroz
Director, Customer Success, Support & Education @MindBridge
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WORK HISTORY
Director, Customer Success, Support & Education @MindBridge
Ванкувер, BC, CA
Leading and scaling high-performing global Customer Success, Support, and Education teams- Driving eight-figure ARR across North America, EMEA, and Australia- Improving Gross and Net retention rates- Rebuilding the post-sale customer journey to reduce internal friction, standardize delivery, and improve customer time-to-value- Deploying AI to automate customer insights, proactively flag risks and opportunities, and improve scalable, personalized engagement across accounts.
EDUCATION
Université Paris-Sorbonne
French Language and Literature
Beedie School of Business at Simon Fraser University
Master of Business Administration - MBA, Management of Technology (MOT)
Higher School of Economics
Bachelor of Economics
SKILLS
ABOUT ANASTASIIA MOROZ
Customer Success leader with 10+ years of experience accelerating retention, adoption, and value realization across SaaS, AI, and financial technology. Proven track record building and scaling global post-sales organizations that deliver exceptional customer outcomes and operational excellence.Currently leading Customer Success, Support, and Education at a high-growth AI company serving the finance and audit market across North America, EMEA, and Australia.Driving eight-figure ARR across Big 4 and Fortune 500 customers while rebuilding CS operations, strengthening processes, and improving both Gross and Net Retention.Passionate about transforming the end-to-end customer journey through data-driven insights, cross-functional collaboration, and effective change management.MBA in Management of Technology (SFU Beedie, 2025).Core strengths: Retention & Growth Strategy | Scalable Success Operations | Technology Adoption | Change Management | Customer Journey Strategy
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