Anastasiia Lysenko
Spa Manager @Yoga Spa Lounge 1881
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WORK HISTORY
Spa Manager @Yoga Spa Lounge 1881
NY, US
Client interfacing position operating from the front desk-Monitoring and maximizing daily schedules and staffing-Maintaining a full schedule book and driving sales and promotions, including membership and retail sales-Oversee the daily operations of a busy wellness spa-Training and overseeing front desk staff-Enforce and maintain protocols and performance goals-Build, support, and maintain strong, positive workplace culture-Review feedback, monitor, and respond to surveys and reviews-Respond to all incoming client-related communications and follow-up calls-Maintain a clean and safe spa environment, including a waiting area-Create reports for staff and corporate-Payroll and commission reporting-Staff Meetings-Staff reviews and metrics-Inventory, Backbar & Supplies including restocking of retail and product displays.
EDUCATION
Berkeley College
Bachelor of Business Administration (BBA)
Baruch College, City University of New York (CUNY)
Marketing and Promotion Sales Lab, specialized coursework
National Technical University Kharkiv Polytechnic Institute
Associate's Degree, Economics, Information Management and Marketing
ABOUT ANASTASIIA LYSENKO
Detail-oriented, creative, with excellent organization and communication skills…
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