Anastasia Fuller

About Anastasia Fuller

I\'m a UX writer / content designer. My work includes both high-level strategy and hands-on writing and editing for web and mobile.My methods and deliverables include: content inventories, content templates, how-tos, transactional emails, microcopy, interface language, style guides, training materials, content management system design, process flows, and product education materials.I have collaborated with entrepreneurs, engineers, ux/ui designers, visual designers, information architects, product managers, researchers, taxonomists, marketing teams, and legal departments, and am expert in facilitating approvals and processes, helping projects run smoothly, and communicating with stakeholders.Specialties: content strategy, website design, user experience (UX), information architecture, customer experience (CX), service design, customer service, project management, content management, writing, editing, content management systems (CMS), Figma, WordPress, Confluence, knowledge management, web, mobile, HTML, XML, CSS, photography.

Experience

1. Ux Writing Lead Content Designer

   Airbnb

   Apr 2018 — Present · Seattle, WA, US

   Highlights include: help topic architecture redesign (saving close to $10M a year in customer service ticket costs), large-scale CMS migration, UX writing and strategy for projects: AirCover for Hosts claim process, identity verification, payments compliance, and agent tooling.In all this work, I’ve built strong partnerships with other UX writers, designers, researchers, marketing, product managers, engineers, and the legal and localization teams.

Education

• Santa Rosa Junior College

  Computer Programming, Specific Applications

  2001 — 2002

• City College of San Francisco

  Photography, Art, and Design

  2002 — 2004

Skills

• Newsletters
• User Interface Design
• SEO
• Javascript
• Cms
• Xhtml
• Interaction Design
• Publications
• Graphic Design
• Search Engine Optimization (SEO)
• Proofreading
• Copywriting
• Web Design
• Photography
• Css
• Logo Design
• Content Management
• User Experience
• Content Strategy
• Html
• Books
• Web Content Writing
• Editing
• Project Management
• Wordpress
• Publishing
• Information Architecture
• Magazines
• Web Content Management
• Content Curation