Anass El Haimer
Operations @Marshmallow
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WORK HISTORY
Operations @Marshmallow
London, GB
EDUCATION
Cigna Baruffi Garelli
Esame di Stato
Solent University
BA (Hons) - Business and Management
ABOUT ANASS EL HAIMER
I recently graduated with a BA (Hons) in Business and Management from Solent University, and since then, I’ve been working as a Customer Loyalty Executive at Marshmallow. This experience has helped me grow a lot—especially in understanding what keeps customers happy and how to build loyalty that lasts. At Marshmallow, I’ve focused on delivering great customer service while supporting my team to work better together. Using tools like Intercom and Aircall, I’ve been able to solve problems quickly and make sure customers feel heard and supported. I’ve also consistently hit performance targets by staying organised, thinking analytically, and always looking for ways to improve the customer journey. What drives me is making things better—for both customers and the teams I work with. I believe clear communication, empathy, and a sharp eye for detail are key to creating positive experiences that really stick.
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