Avinash Vijayakumar

About Avinash Vijayakumar

Senior Operations & Program Leader with 15+ years at Amazon driving large-scale automation, platform governance, and AI-enabled operational transformation across global markets. My work focuses on translating complex business challenges into scalable solutions by partnering closely with Engineering, Data Science, Product, and Finance teams.I specialize in building and scaling operational frameworks that combine technology-driven efficiency with strong financial and risk controls. Over the course of my career, I have led programs delivering significant efficiency gains, reduced turnaround times from days to minutes, and managed platforms carrying financial exposure of up to $1.2B.Beyond technology and programs, I am an experienced people leader, having managed cross-regional organizations of 250+ associates, including managers. I am passionate about building high-performing teams, driving structured execution, and aligning stakeholders to deliver measurable business outcomes.I operate at the intersection of strategy and execution, aligning senior stakeholders to drive scalable transformation and sustainable business outcomes.

Experience

1. Senior Program Manager Ai, Automation & Platforms

   Amazon

   Apr 2022 — Present

   Led end-to-end delivery of AI-enabled automation programs across finance, compliance, and operational workflows, driving large-scale efficiency improvements.Spearheaded an AI-powered ticket routing system that reduced misrouted cases by 80% and delivered ~$132K in operational savings.Owned platform governance for systems with $431M+ annual financial exposure, strengthening controls and enabling $721M in balanced accounting outcomes.Delivered a $10M automated transaction platform supporting marketplace operations, reducing manual effort and improving process reliability.

Education

• Madras Christian College

  Bachelor of Science (B.Sc.)

Skills

• Business Process Improvement
• Microsoft Office
• Business Analysis
• Crm
• Customer Relationship Management (Crm)
• Leadership
• Management
• E-Commerce
• Team Management
• Vendor Management
• Process Improvement
• Analytics