Anas Pravez
Sr. O365& Intune Admin | Microsoft | Certified by IIT kanpur
- Role
- Senior Technical Advisor at Concentrix
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Anas Pravez
Microsoft 365 Senior Engineer with 4+ years of hands-on experience administering and…
Experience
Senior Technical Advisor
Feb 2024 — Present · Gurugram, IN
Working as the Intune escalation engineer at Microsoft Support, I assist Microsoft\'s premiercustomers with troubleshooting and managing client escalations to drive them towardresolution in a timely manner.Providing support to customers in administering the deployment of policies (configurationand compliance), and apps to company-owned or user-owned devices.Deep dive understanding and troubleshooting of all types of device enrollment issues inIntune, configuration policy, application deployment for various endpoints, BitLocker, co-management, and hybrid scenarios.Utilizing Microsoft Intune MDM and MAM features, alongside Microsoft Entra ID, to manageidentity, security, access, policies, updates, and applications.Hands-on configuration profiles to enforce settings and restrictions on devices, andimplement conditional access policies to control access based on device compliance.Troubleshooting involves removing device actions, app deployment failure, addressingAutopilot issues for user-driven self-deployment, as well as pre-provisioning scenarios.Scope the client\'s issue by collecting relevant facts, investigating the problem by doing self-research, and involving other teams as needed. Ensure that each support request is handledper Service Level Agreement, and to the highest possible customer satisfaction, by settingthe right expectations and fulfilling my commitments.7. Escalate to management as necessary, act internally as a customer advocate, and keep thecustomers informed. Report software bugs, and advocate for product improvement toMicrosoft using client suggestions
Education
Rajasthan Technical University, Kota
Bachelor of Technology - BTech
2017 — 2021
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.